Ans. Accor Services in India:

Accor Radhakrishna Corporate Services Pvt. Ltd. (ARCS) started operations in India in 1997.

ARCS is a joint venture between Accor SA, France and Radhakrishna Group, India's leading food Solutions provider.

Accor Services in India is ISO 2001 : 2000 certified for front and back office operations.

Accor Services in the world: Accor Services is part of French multinational group, Accor – European leader and worldwide group in hotels and services. The group has operations in 100 countries.

30 million users across 40 countries use Accor Services vouchers daily. This makes Ticket Restaurant and Ticket Compliments, the world's number one voucher brands.

Ans. In India Accor Services provides two products – Ticket Restaurant Meal Vouchers and Ticket Compliments Gift Vouchers – to companies. Employers provide these vouchers to their employees as part of salary. This helps employees to save their income tax.

Our other Products include Ticket Compliments Gift Vouchers & Accentiv' Incentive & Loyality Solutions

More than 400,000 users across India use Accor Services vouchers daily.

To know more about Accor Services click here on about us.

Q. 3.  What are Ticket Restaurant Meal Vouchers and Ticket Compliments Gift Vouchers?

Ans. Ticket Restaurant Meal Vouchers:

These vouchers can be used to purchase food and beverages from the shops in Accor Services Affiliate Network (ASAN).

Ticket Compliments Gift Vouchers:

These vouchers can be used to purchase everything from daily essentials to consumer durables, jewellery, etc., from shops in ASAN.

Both these vouchers are supplied in multiple denominations to give flexibility to users (like cash).

Ans. Yes, since a customer pays for the products and services bought from a shop with Ticket Restaurant & Ticket Compliments vouchers, they are a mode of payment.

Ans. Ticket Restaurant & Ticket Compliments vouchers are not same as credit cards because:

1. Credit / debit cards do not help the employee save income tax.
2. Credit / debit cards do not help shops to develop loyalty with their customers. Since Accor Services vouchers are accepted in a limited number of shops (as per user request) they help shops to build long-term relationships with their customers.
3. There is no limit on amount that can be spent by a credit / debit card (limited only to credit limit or balance in account respectively). Law, on the other hand, limits amount spent in the form of Accor Services vouchers. (Click here for details)
4. In case of credit / debit card the transaction is electronic in nature. Accor Services vouchers on the other hand are used like currency notes (and often in combination with currency).

Ans. STEP 1:  An employer buys the vouchers from Accor Services.

STEP 2: The employer provides these vouchers as part of salary to its employees.

STEP 3: Employees use these vouchers to purchase goods and services at affiliates (shops) in Accor Services Affiliate Network (ASAN).

STEP 4: ASAN members then get these vouchers reimbursed with Accor Services to receive their payment.

The process is depicted in the figure below.

Q. 7.  How do I accept Ticket Restaurant & / or Ticket Compliments vouchers against purchase of goods and services?

Ans. There are four simple steps to accept Ticket Restaurant & / or Ticket Compliments vouchers:

1. Customers select the products and services he wishes to buy, and asks for the bill.
2. He pays for the purchase with Ticket Restaurant or Ticket Compliments vouchers or vouchers in combination with cash.
3. You accept the payment and cancel the Ticket Restaurant or Ticket Compliments vouchers so as to render them unusable.
4. You send Ticket Restaurant & / or Ticket Compliments vouchers to Accor Services to claim your payment.

Ans. Given below is the detailed reimbursement procedure:

1. Collect Ticket Restaurant / Ticket Compliments Vouchers from your customers against the purchase made.
2. Stamp vouchers with cancellation stamp provided in the Welcome Pack.
3. Please carefully count your Ticket Restaurant and Ticket Compliments Vouchers separately, tie them with rubber band and pack them in the Reimbursement Envelopes supplied to you.
4. Please mention the voucher details, like number of vouchers, total face value of each denomination, total number and total value of vouchers, on the reimbursement envelope.
5. Deposit your sealed envelope at our nearest collection centre (list provided in Welcome Kit) and collect stamped counterfoil.
6. Accor Services arranges for the transportation of vouchers from collection centres to its office.

The table in Question 9 below, shows the reimbursement dates on which you have to deposit your Ticket Restaurant and / or Ticket Compliments vouchers at our nearest collection centre.

The payment is sent by cheque payable at par in your city.

Q. 9.  What are reimbursement dates?

Ans. Reimbursement dates are the pre fixed dates in every month on which you send your Accor Services vouchers to claim your payment. These dates are sent to you in the form of a Reimbursement Calendar. Given below is the reimbursement calendar for 2009.

REIMBURSEMENT CALENDAR 2009

For example, if you deposit your vouchers at collection centre on or before the reimbursement date of January 10, 2009 your payment cheque will reach you on January 29, 2009 which is the next reimbursement date. And the cycle continues like this.

Q. 10.  How does the customer know where to spend vouchers?

Ans. Each user of Accor Services vouchers is supplied with an Accor Services Affiliate Directory for that product (Ticket Restaurant or Ticket Compliments. Each member of ASAN is listed in this directory with its name, address, phone numbers and category of goods & services offered). The customers can also log on to Accor Services website (www.accorservices.co.in) for our details on our retail network.

Q. 11.  Is there a service charge payable and why?

Ans. Since Accor Services manages and runs the whole system, it levies a service charge on the shops in ASAN. This service charge is a small %age of the value of vouchers used in a transaction. For e.g. the total transaction value is Rs. 3000/- of which Rs. 2000/- is paid by way o f Accor Services vouchers and rest in form of cash / credit card. In this case Accor Services levies the service charge only on Rs. 2000/- (and not on Rs. 3000/-) as this is the value of vouchers involved in the transaction.

Ans. Please contact us to get details on the Service Charge or click here. Our Network Relationship Executive will contact you with the required details.

Ans. As a member of ASAN you stand to gain substantially:

1. Increase in business since all Accor Services vouchers can be used only at ASAN members.
2. Opportunity to build relationship with and hence more business from the same user of Accor Services vouchers. This additional business in all probability is not in form of vouchers.
3. Publicity of your shop to Accor Services users.

Ans.

1. Accor Services in India is a part of French multinational group – Accor – which has operations in 100 countries and has a turnover of Rs. 90,000 Crore.
2. Accor Services is the leader in meal and gift vouchers' market in India.
3. Ticket Restaurant and Ticket Compliments are world's leading food and gift voucher brands.
4. Accor Services in India is certified for ISO 2001:2000 for front and back office operations.

Accor Services has provided flawless payment service to all its affiliates for the last Ten Years with no defaults. 

Ans. To become an ASAN member you have to fill an ASAN member Contract Form. Once the form is processed, you are given your unique Affiliate Code No., and you can start accepting Accor Services vouchers. 

Ans. Accor Services provides dedicated in house helpdesk to help us serve you better.

Ans. More than 200,000 users from over 2000 top companies across India use our vouchers daily.

Q. 18.   How many outlets in India are members of ASAN and are accepting these vouchers?

Ans. More than 15,000 outlets in 175 cities accept Accor Services vouchers and benefit from being a part of ASAN network. Click here to view the ASAN network in your city.

Ans. More than 2500 top companies in India provide the advantage of Accor Services vouchers to their employees and associates. These include Reliance Petroleum Ltd., Tata Housing, HDFC Life Insurance, Health Scribe, Ernst & Young, etc. (Click here to view our customers).

Ans. Yes Ticket Restaurant and Ticket Compliments are subject to a 12.24% service tax on service charge and transportation charge.

To know more about How to handle Vouchers, click here.