Your welcome kit Understanding the vouchers Reimbursement calendar  How to read reimbursement calendar How to handle vouchers Accepting the voucher Canceling the voucher What is Reimbursement? Sending the vouchers for reimbursement collection centers When do I receive my payment Important instructions

When you sign up to be a part of Accor Services Affiliate Network (ASAN), you receive a "Welcome Kit".  This kit contains all the necessary information on how to start accepting Accor Services vouchers and how to receive your payment. This kit contains following items:

• Welcome letter
• Cancellation stamp (for cancelling vouchers)
• Reimbursement calendar
• Reimbursement envelope
• List of reimbursement envelope collection centers (wherever applicable)
• Relevant specimen vouchers
• Relevant stickers
  

UNDERSTANDING THE VOUCHER

Ticket Restaurant Meal Voucher

January		February		March		April		May		June
15	31	18		4	24	9	25	13	28	12	28
July		August		September		October		November		December
15	30	18		4	22	14	31	18		5	24

Download the reimbursement calendar

Print the reimbursement calendar

If you have submitted your Ticket Restaurant and Ticket Compliments vouchers for reimbursement on the reimbursement date of Jan 15, 2008, you will receive your payment on the next reimbursement date i.e. Jan 31, 2008, and the cycle continues like this.

1. Check the value and validity date on the vouchers (refer to Understanding The Voucher above).
2. If the vouchers are valid, cancel the same by putting an impression of cancellation stamp (supplied to you with the welcome kit) and keep the cancel vouchers safely with you.
3. Give the desired goods / services to the user.

Canceling the Voucher
You must cancel the voucher by putting the cancellation stamp supplied with the Welcome Kit. Please ensure that the stamp is not put over the Bar Code. See below.

What is Reimbursement?
The process of sending the Ticket Restaurant and / or Ticket Compliments vouchers to Accor Services for receiving your payment is called reimbursement.

Sending the Vouchers for Reimbursement
Given below is the detailed reimbursement procedure:

• Collect Ticket Restaurant / Ticket Compliments vouchers from your customers against the purchase made.
• Stamp vouchers with the cancellation stamp provided in the Welcome Kit.
• Please carefully count your Ticket Restaurant and Ticket Compliments vouchers separately, tie them with rubber band and pack them in the Reimbursement Envelopes supplied to you.
• Please mention the voucher details, like number of vouchers, total face value of each denomination, total number and total value of vouchers, on the reimbursement envelope.
• Deposit your sealed envelope at our nearest collection centre (click here) and collect stamped counterfoil. If you are provided with Personal Pick-up facility, our logistics provider will collect your envelope from your premises on the reimbursement date.
• Handover your reimbursement envelope to the person at collection center (or the person who comes for pick up at your premises) and collect the stamped counterfoil as the proof. Our logistics provider will deliver the reimbursement envelopes to us on the next working day.
• Accor Services arranges for the transportation of vouchers from collection centres to its office.

See Reimbursement Calendar above to check the reimbursement dates on which you have to deposit your Ticket Restaurant and / or Ticket Compliments vouchers at our nearest collection centre.

Collection Centers
To get the list of the nearest collection center to deposit your sealed envelop, please click here Collection Center

When do I Receive My Payment
On receiving your reimbursement envelopes, we process your payment and you receive your cheques by the due date. Please check the Reimbursement Calendar above. 

1. Stamp all the vouchers with the cancellation stamp provided.
2. Do not write or mark anything on the Bar Code of the voucher.
3. Value declared on reimbursement envelope for payment is subject to controls and calculations in our office.
4. Remove all the vouchers from booklet before you send for reimbursement. This will also enable you to count the vouchers correctly.
5. Do not staple the vouchers together. Use a rubber band to tie the vouchers together.
6. Do not accept vouchers that you are not affiliated for, e.g. if you are affiliated for Ticket Restaurant only, do not accept Ticket Compliments vouchers.